Contact Us
Have a question? We would love to hear from you. Our team typically responds within 24 hours.
Get In Touch
Whether you need help with an order, have a product question, or just want to share a photo of your cat, we are always happy to hear from you.
Response Time
Within 24 hours
Monday to Friday, 9am - 6pm EST
Location
United States
Shipping worldwide from the US
Frequently Asked Questions
How do I track my order?
Once your order ships, you will receive an email with a tracking number. You can use this to track your package in real time.
How do I choose the right product for my cat?
Each product page has detailed specifications and sizing info. If you are unsure, email us with your cat's breed and weight and we will help you pick the perfect fit.
Can I change or cancel my order?
We process orders quickly, but if your order has not shipped yet, email us and we will do our best to make changes.
Do you offer wholesale pricing?
Yes! We work with pet shops and cat cafes. Email support@graycats.com with your business details for wholesale inquiries.
Are your products safe for cats?
All our products are designed with cat comfort and safety in mind. We use non-toxic, pet-safe materials and test everything with real cats before listing.